Privacy policy 

This Privacy Policy describes how and when we collect, use, and share information when you purchase an item from us, contact us, or otherwise use our services through our website.

THE INFORMATION WE COLLECT

To fulfil your order, you must provide me with certain information, such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for custom wire words, for example), if you contact me directly or fill out a personalisation box on our website.

WHY WE NEED YOUR INFORMATION AND HOW WE USE IT

We rely on a number of legal bases to collect, use, and share your information, including:

  • as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;

  • when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;

  • if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law

INFORMATION SHARING AND DISCLOSURE

  • Squarespace.com. We share all your information with Squarespace, our online store hosting provider, so that they can provide website services to us.

  • Service providers. We use trusted third parties to provide services for our shop that we cannot do ourselves, such as delivery companies. We will share your name and address with them. We may sometimes share your email address and/or phone number to notify you of delivery details if your order is shipped with a courier rather than Royal Mail.

  • Stripe and PayPal. We share your payment details with our payment processing partners so you can pay foe your order. We do not store these details.

DATA RETENTION

  • I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements.

YOUR RIGHTS

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

  • Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.

  • Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.

  • Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.

  • Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

HOW CAN YOU WITHDRAW YOUR CONSENT?

If you don’t want us to process your data anymore, would like a copy of your information, or would like to change your information, please email us at thebespokewireco@gmail.com or write to us at 34 Eastworth Road, Verwood, Dorset, BH31 7PJ.

COOKIES

Cookies are small pieces of data that websites store on a device. Cookies can improve your browsing experience because they help websites remember preferences and understand how people use different features.

Squarespace (our website host) uses some necessary cookies because they allow you to navigate and use key features on Our site. These cookies vary from site to site depending on the features it uses. For example, Functional and Required Cookies help these features work:

We reserve the right to modify this privacy policy at any time. Any changes will take effect immediately upon posting. If we make changed to this policy, we will notify you here so you can be aware of the data we collect, how we use and store it, and who we share it with.